Delivery

Before our products are shipped each item is carefully inspected and packaged so that it arrives to you in perfect condition. All parcels are shipped via Macau Post to ensure that your purchase is delivered as quickly and as safely as possible, unless specified us with your own courier.

This Shipping policy forms part of the Gakhei website terms and conditions.

SHIPPING CHARGES

Shipping charges are calculated within the shopping cart. Simply add a product to your shopping cart and select your destination. Your shipping price and approximate delivery timeframe will be displayed. Shipping is calculated at the end of your transaction.

Important: If you are not at the address supplied when Macau Post attempts delivery it is your responsibility to organise the pickup or redelivery of your order within 7 days. For information on your delivery always check the tracking information provided and if you have any questions please contact Gakhei at info@gakhei.com

INSURANCE

Your products are insured against loss while in transit to you. Once the parcel has been received (all packages require a signature as acceptance) the goods are deemed your responsibility and insurance from Gakhei ceases. It is expected that if an item needs to be returned to Gakhei that insurance be placed on the item/s whilst in transit.

WHEN WE SHIP

In-stock products that are purchased on weekdays before 2pm (excluding public holidays) will be dispatched the very same day.

DELIVERY TIMES

All orders are shipped by Macau Post. Orders received before 2pm each day will ship the very same day and be scheduled for delivery with two to six business days for all free shipping orders. We try hard to ship in the times quoted and faster if possible‚ but sometimes deliveries can be delayed beyond our control. When your product is dispatched you will receive an email containing a consignment number and tracking instructions. This number will allow you to track the progress of your parcel.

Please note that parcels shipped to remote areas may take an additional day to deliver. Please email sales@gakhei.com for further details. To avoid delays in receiving your parcel, we suggest that you have the item delivered to an address where someone will be available to sign for it. Best to use a work address so you get it quickly. 

RETURNS & EXCHANGES

Please contact us to obtain instructions before returning a product. Once we receive your return, please allow 1 week for processing. This Returns & Exchanges policy forms part of the Gakhei website terms and conditions.

FAULTY PRODUCTS

Items are carefully inspected and packaged before they are shipped. Damage occurring en-route is highly unlikely however should this occur please contact us as soon as possible. Keep all of the original packing material and we’ll provide you with instructions. We’ll investigate the fault or damage immediately.

We require you to:

  1. Contact us to report the fault within 2 days. All returns must be authorized by Gakhei Customer Service.
  2. Provide proof of purchase.
  3. We’ll supply you with instructions and investigate the fault or damage immediately.
  4. We will organize the return of the faulty or damaged product to Gakhei. Please note that products must be returned to us in their original condition and in their original packaging. Products must not have been opened or used.
  5. Please note that refunds will be processed using the original payment method.
  6. All returns and exchanges are subject to our terms and conditions.
  7. Non faulty products: exchange to Gakhei credit only. Please choose your purchase carefully as Gakhei does not provide a refund in this case. Gakhei does however provide exchanges.

For an exchange or a credit on a product we require you to:

  1. Contact us to report the need to exchange the product within 7 days. All returns must be authorized by Gakhei Customer Service.
  2. Provide proof of purchase.
  3. We’ll supply you with a return authority and instructions on how to return the product. The item must be returned to Gakhei within 7 days of the return authority. Please note that you are responsible for returning the product to Gakhei and all charges incurred are at your expense. It is a requirement that the items be sent using Registered Post with the appropriate insurance to ensure the items are secure in transit.
  4. Upon receiving the product it will be inspected to ensure that it hasn't been opened. Products must be returned to Gakhei in their original condition and in their original packaging.
  5. Once the return has been processed you will be supplied with the exchange item/s of your choosing. Please note that you are responsible for all applicable shipping charges.
  6. All returns and exchanges are subject to our terms and conditions.

Gakhei is not responsible for and will not accept the return of any item that is not returned in a new and unused condition. All returns must be authorized by Gakhei Customer Service.

SALE ITEMS

Please note that Gakhei does not accept returns on sale items.